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Frequently Asked Questions
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General FAQ
- How do I obtain my login information?
- When is the latest I can order to receive my delivery the next day?
- How do I return or exchange an item?
- My order never arrived, what happened?
- How do I add shipping locations to my account? - I entered my correct userid and password but it won't log me in, what's going on?
- When I am setting up a new account, it asks me for a userid. What should I enter there?

Q: How do I obtain my login information?
A: To obtain your login information, please click "New Account Setup" on the home page and submit the needed information. After the information is processed, an email will be sent to you with your userid and password.

Q: When is the latest I can order to receive my delivery the next day?
A: "Next Day", "2nd Day" and "3rd Day" Air Shipments can be shipped that day (depending on number of items, time of order, and availability), if ordered by 3:00 pm EST.

Q: How do I return or exchange an item?
A: To aid in prompt and efficient return and granting of credit, these procedures must be followed:
  1. A request is made for authorization to return items by calling Trendco Customer Service. A 10% restock charge may be applied to any return where Trendco is not in error.
  2. Customer Service must be provided with the following information on each item to be returned:
    a. Reason for Return
    b. Item Number and Description
    c. Quantity and Condition
    d. Invoice Number or Purchase Order Number
    e. Location/Address where merchandise is to be picked up
  3. Customer Service will issue a Return Merchandise Authorization Number (R.M.A.#) - this should be listed on all packages being returned in order to obtain proper credit.
  4. For items to be accepted for return by Trendco, the item(s) must be New, Unused and in original or like box.
Q: My order never arrived, what happened?
A: If a store operator has reason to believe his/her order should have arrived, he/she should call Trendco Customer Service and the shipment will be traced. If the order shipped via UPS, Customer Service should have a response on the shipment's status within a few minutes. Customer Service will either respond with the date, time and name of person who signed for delivery; or, if shipment was lost in transit, Trendco will re-ship the complete order as originally shipped and re-shipment will be noted on packing slip, then:
  1. The store manager is to accept from United Parcel Service the first shipment he/she receives, regardless of whether he/she knows it is the original shipment or our re-shipped order.
  2. The store manager is to refuse the second shipment if it arrives. This shipment will then be returned to Trendco automatically by United Parcel Service marked "CUSTOMER REFUSED TO ACCEPT". There is no charge or responsibility to the customer for this refusal.
  3. Trendco will invoice the store for the re-shipment, same as the original shipment. The re-shipment will have a new invoice number, but will note on the invoice, that it is a re-shipment of the original invoice number.
  4. If one of the shipments is returned to Trendco by UPS, a credit memorandum will be issued against the proper shipments returned; or, it a shipment is not returned and UPS cannot provide signed proof of delivery to the store for the shipment in question Trendco, again, will issue the proper credit memorandum.
  5. If UPS provides Trendco with a signed proof of delivery for a shipment in question, the Customer Service Department will contact the customer to arrange return if the customer wishes.
Q: How do I add shipping locations to my account?
A: To add shipping locations to your account, you first must login. After that go to "Account Information" and select "Add Store Locations".

Q: I entered my correct userid and password but it won't log me in, what's going on?
A: For the login and the rest of the website to work correctly, you must have cookies enabled on your computer. To check this, click "Start", go to "Control Panel", then "Internet Options". Then click the "Privacy" tab and set to "Accept all Cookies".

Q: When I am setting up a new account, it asks me for a userid. What should I put there?
A: As you are setting up a new account, you are asked for a userid. The userid is anything that you want it to be, but it is recommended that you keep it simple and easy to remember. The userid will be used in the future to log into the website.